Hannah Kabli
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Horrible app for a horrible hospital Edit (November 4, 2024): This app still remains the absolute worst app I have ever used. It is incredibly frustrating, there are useless features that do nothing, it constantly lags, it's slow to load, sometimes it crashes and won't reopen. Currently, it will not allow me to make any appointments because it says there are none available at all in the whole department. Worst app EVER!
1 person found this review helpful
Dr. Sulaiman Al Habib Medical Services Group (HMG)
January 29, 2020
Thank you for your feedback. Can you please share the problem with us in more detail so that we can improve our app. Please contact us at EServices.HMG@drsulaimanalhabib.com.
Abdulaziz Saud
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This app has never been following Material/Apple design patterns. The UI is better with last update even though they lots of frown-upon components. However, the the UX has gotten utterly worse as many actions require more steps. For the development team, this update may seem intuitive and easy. That's simply because they worked on it for long. I truly believe there has been none/scarce user testings. Guys, it's easy. Outsource the design, and develop in-house.
10 people found this review helpful
Dr. Sulaiman Al Habib Medical Services Group (HMG)
February 19, 2020
Hi Abdulaziz, we are always looking to improve the experience for our users, and really appreciate the feedback. The new version of the app is available now in the store, please update the application and If there is anything specific we can look into, please contact us at EServices.HMG@drsulaimanalhabib.com.
Mudasser Ilyas
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Much improvements required in automation. So much manual work and the reception don't know if medication or tests are approved. They are keep on calling here and there. They should have it in their system directly. Every visit takes hours due to these manual works. Even they have very good doctors, but the system is so much degraded causing delays and many visits.