롯데택배

Lotte Global Logistics Co., Ltd.

About this app

The Lotte Express app provides real-time tracking of package movement, along with reservation services such as driver visits, convenience store deliveries, and return reservations.

In particular, the convenience store delivery service partners with over 10,000 convenience stores nationwide, providing the locations of nearby convenience stores, making delivery easy and convenient.

Furthermore, when you prepay for a package through the Lotte Express app, you'll earn 2% of the payment amount in L.Points, which can be used like cash.
※ Based on deliveries completed within one month, points will be credited in a lump sum on the 5th of the following month. ※ Earn points by registering your L.Point card number on the payment screen.

Lotte Express delivers your valuable items safely to your desired destination.

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[Main Features]

1. Delivery Information
- Received Packages
* Displays a list of packages ordered from Lotte Delivery, other delivery services, and online shopping malls.
* Detailed tracking is available for the package list.
- Sent Packages
* Displays a list of packages currently in the delivery process after making a reservation using the Lotte Delivery app.
* Detailed tracking is available for the package list.
- Tracking Number Entry
* Enter the tracking number for packages delivered by Lotte Delivery and other delivery services to display the package list under [Received Packages] and [Sent Packages].

2. Reservations
- Driver Visit Reservation: This is a standard reservation feature, allowing the delivery driver to visit the customer's desired location and schedule a delivery.
- Convenience Store Delivery Reservation: This feature allows the customer to pick up the package at their preferred convenience store.
- Return Reservation: This feature allows the customer to return items delivered by Lotte Delivery.
- Dormitory Delivery Reservation: This feature provides delivery service only to schools with which the dormitory delivery service has been contracted.
- Reservation History: This feature displays deliveries currently in the delivery process after making a reservation using the Lotte Delivery app.

3. Other
- Address book, L.Point integration, account, notification history, settings, recommend the Lotte Delivery app
- Notices, FAQ, courier company contact information, Terms of Use
※ Change Delivery Log → Lotte Delivery app

[Optional Access Permissions]

1. Optional Access Permissions
- Phone: Mobile phone authentication
- Files and media (photos and videos, music, and audio): Attach photos when reporting a cargo accident
- User location: Delivery tracking, convenience store delivery reservations
- Photos/Camera: Take and attach photos when reporting a cargo accident
- Notifications: Notification service for courier services

Optional access permissions require consent to use related functions. Services other than related functions can still be used even if consent is denied.

[Visible ARS]
When the app is first installed, the user's consent is obtained to display informational or commercial mobile content provided by the calling/receiving party.
(Displaying ARS menus during calls, notification of call purpose, displaying a screen when a call ends, etc.)
To withdraw consent to use the service, please submit a request using the ARS refusal below. Colgate Service Denial: 080-135-1136

[Usage and Technical Inquiries]

1. Usage Inquiries: [e-mail]
2. Technical Inquiries: [e-mail]