Groove
3.3star
36 reviews
5K+
Downloads
Everyone
info
About this app
Deliver personal customer support wherever you go with Groove's mobile help desk app, built specifically for Android as the perfect companion to our web app.
Groove is the simple help desk alternative for growing, customer-centric companies. All the features you love from the web app—seamless omni-channel support, simple inbox management, and team collaboration tools—are now available on your phone.
Use the mobile app to:
- Stay updated in real time with a view of all messages from all of your inboxes.
- Reply, forward, or add notes to conversations, including mentioning other agents.
- Respond with confidence knowing collision detection will detect other agents' activity.
- Take action on conversations (star, tag, reassign, change state, follow).
- Get more context with full customer profiles in the app, including recent conversations.
- Switch devices and continue where you left off with automatic syncing.
As the simplest omni-channel help desk on the market, Groove is the #1 choice for over 10,000 customer-centric businesses. No clutter. No complexity. Just beautiful, intuitive support solutions to help you connect with customers and grow your business.
Groove is the simple help desk alternative for growing, customer-centric companies. All the features you love from the web app—seamless omni-channel support, simple inbox management, and team collaboration tools—are now available on your phone.
Use the mobile app to:
- Stay updated in real time with a view of all messages from all of your inboxes.
- Reply, forward, or add notes to conversations, including mentioning other agents.
- Respond with confidence knowing collision detection will detect other agents' activity.
- Take action on conversations (star, tag, reassign, change state, follow).
- Get more context with full customer profiles in the app, including recent conversations.
- Switch devices and continue where you left off with automatic syncing.
As the simplest omni-channel help desk on the market, Groove is the #1 choice for over 10,000 customer-centric businesses. No clutter. No complexity. Just beautiful, intuitive support solutions to help you connect with customers and grow your business.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App info and performance and Device or other IDs
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.3
36 reviews
Projectile Objects
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October 18, 2021
The functionally looks decent, but I'm having issues with it. There's no internal bug support system and the old option to view from phone in a browser are no longer available. Instead it redirects you to a link to download the app (which isn't functioning correctly). This is unprofessional and troubling. i should still be able to use the old method for replying to emails on mobile without this app.
1 person found this review helpful
Groove Networks, LLC
October 18, 2021
Thank you for the feedback! You're right that it's currently not possible to reach out to us through the app. We do plan on adding this in, although we can't share an exact date at this point. In the meantime, if you run into any other issues, please do not hesitate to let us know at support@groovehq.com so we can look into it for you!
Stephanie Coulter
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November 1, 2023
This is good for working on the go. It would be excellent if drafts that were started on mobile would show up in the browser and vice versa. Ever since I got a new phone running Android 14, the app only works for a day, then tells me "something went wrong". I'm not able to log out or anything so I end up having to uninstall and reinstall the app every day which is kind of annoying but being able to work on the go is critical for me. Hopefully this will get fixed soon.
Stephanie Coulter
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November 15, 2023
Everytime I open the app, I'm prompted for login, get to my inbox, and then as soon as I close the app and reopen, it gets stuck on the white loading screen. I have to uninstall and start the process again each time I want to use it.
What's new
Minor Bug Fixes & Improvements