My GTPL

GTPL Hathway Limited

About this app

My GTPL App –The robust mobile app is your one-stop destination for managing your GTPL Cable TV and Broadband account, recharge, and much more. It gives you a fast & secure method to manage your Cable TV & Broadband accounts.


With My GTPL Mobile App now you can do:

Highlights:

• View the detailed status of your cable tv and broadband account, including account balance, pack/plan subscribed, validity, recharge due dates, payment history, and much more.
• Use the TV program search function lets you search easily your favourite tv shows, programs, movies, channels, and a lot more so that you can decide what to watch.
• Use the Movie guide gives you a single view of all movies scheduled for the day as well as for the next 7 days so that you can enjoy movies/shows of your choice and never miss a show.
• Browse channel schedule through TV Listings available on your subscribed pack which enables you to plan your entertainment your way.
• Raise, and track service requests through the MyGTPL app.
• Renew your GTPL account online through the app in a hassle-free way.
• Stay tuned to exciting cable tv and broadband offers.

Exclusive Cable TV Service Features - what is available in this App (Available for direct GTPL subscribers only):

• View your account details regarding your subscribed cable tv package.
• View your NUID/Set Top Box ID/account ID, account balance, validity, renewal due dates, payment history in one go.
• View details of Package subscribed and add, drop, and modify your subscription packs.
• Renew your subscription or change to alternative cable tv packages available
• View your payment/billing history
• Quick Pay/Recharge for your account or friends/family (set-top Box details required)
• View the history of payments made and download the receipt instantly.
• Frequently Asked Questions to enable you to find solutions for set-top box-related issues.
• Raise a new complaint/query ticket and track all the service requests.
• View status of complaints made by you including closed and open tickets
• Download your e-Customer Application Form for raising a new connection request.
• Update your contact details in case of any changes.

Exclusive Broadband Features - what is available in this App:

• View your account details related to your broadband services.
• View your Broadband user ID, account balance, data usage, validity, renewal due dates, payment history in one go.
• View your billing/payment history
• Renew/top up your account
• View history of payments made
• Reset your MAC address
• Frequently Asked Questions to enable you to find solutions for broadband-related issues.
• Raise a new complaint/query ticket and track all the service requests.
• View status of complaints made by you including closed and open tickets
• Update your contact details in case of any changes

GTPL Support:

We’re committed to keeping you connected. If you need assistance with your new connection, renewal, offers, bill payments - you can quickly access our 24/7 support on WhatsApp number – 82000 92000.
Simply send us a Hi on GTPL WhatsApp chat support number OR visit this URL- https://wa.me/[phone]?text=Hi

Feedback:

We are keen to constantly improve our services and make your app experience better.

And we welcome any feedback or suggestions from you. Do write to us on the email: [e-mail] for any support.

This App is available for devices with Android version 4.1 and above

Ratings and reviews

Speed on VPN network is too slow, and most of corporate used vpn. Even without vpn most of the time the speed to low, can't even browse the internet on 100mbps plan. And customer services respond "As per feedback received from concerned department, you are getting speed as per plan". That's it. They don't even try to improve themselves.

I've had a disappointing experience with GTPL's customer support. My internet connection was unstable, and getting help from their team was a struggle. Calls and emails were mostly ignored, and when I did get through, the advice was ineffective. Technicians' appointments were repeatedly rescheduled, often without my input, and the issues persisted even after visits. There was no follow-up from GTPL, making it clear that customer satisfaction isn't their priority. Despite GTPL's promising interne

After selecting the Category inside the support UI. The Save disappeared. Tried multiple times for other categories as well. If I'm not able to submit the support ticket how support would be able to help ?

What's new

* Improve Performance & Security