![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
- Flag inappropriate
- Show review history
Thank you! I was having trouble getting the app to work, it was always stuck on the main loading screen. It was recommended by their team to clear out all of the information and the cache for the app on my phone. I followed their advice and, it works great again! Huge fan of the lock, the app, and the KeyWe team for taking the time to help sort things out with me! The app does take a few minutes to get used to but, once you have it figured out, it's very well organized. 5 stars for sure!
1 person found this review helpful
SESAME LAB CORP.
February 22, 2019
Thank you. If you have any questions, please contact support@thekeywe.com. I will try to make your life smart.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
- Flag inappropriate
- Show review history
The app works well, but takes a little figuring. Would like to see the Smart Open settings tweaked to allow for longer open times and even shorter geofence, if possible. I have kids, so getting to the front door in 30 seconds is rarely realistic. Having said that, whenever I actually do make it to the door within 30 seconds, I find that the door is unlocked and ready for me to enter without issue. I love lock and the app is a great companion.
5 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
- Flag inappropriate
- Show review history
2/22/19 When this thing works, it's great, but it's very glitchy. I never know if my lock is going to work until I pull into the driveway. The latest update seems to have messed up bluetooth connecting in some way. One thing I would really like to request is the ability to set a longer opening time so I don't have to race to the door. 3/23/20 and it still hasn't improved. The app is very random and unreliable. The lock itself is great. The app needs a major update.
SESAME LAB CORP.
March 24, 2020
Are you talking about the Smart Open feature? So, did you adjust your sensitivity as I said? Or do you want manual mode? Please contact support@thekeywe.com for further information. The review page has a limited number of characters, and there is not enough information about you to help.