Alfred

Hello Alfred

About this app

The first in-home hospitality and experiences platform designed for the future of living. Alfred is changing the way you take care of your home and connect with your community. Through the app you can you easily book home services like grocery delivery and home cleaning while also getting access to exclusive events and virtual classes.

WHAT WE DO

Human-powered help: A team of people you know by name, dedicated to anticipating and fulfilling your needs.
Personalized services: A range of in-home and on-request services designed to simplify and improve your life.
Technology to power your building: An industry-leading technology platform that keeps you and your building in sync.


HOW IT WORKS

1. Sign up in the app to see if you live in an Alfred building. (If you don't, let your property manager know!)
2. Use the app to ask us for help.
3. Come Home Happy with your to-dos done.


SOME QUICK STATS

- More than 1 million requests completed.
- Alfred Home Managers and Hospitality Specialists are W-2 employees of the company.
- Hello Alfred named one of Fast Company's Most Innovative Companies in the World 2018, 2019.
- Operating in more than 20 major U.S. cities, including NYC, LA, DC, SF, Chicago, Boston, and Dallas.


WHY HELLO ALFRED

- We combine the ease-of-use of an app with the ingenuity of a dedicated Hello Alfred team member.
- Our platform gets to know you better over time so we can anticipate your needs and personalize your service.
- We source, vet, and verify the best vendors for your area.
- We conduct rigorous background checks and best-in-class training for all Alfred Home Managers.


QUESTIONS, CONCERNS, FEEDBACK?

We want to know! [e-mail]

Ratings and reviews

Services are complicated to book (I've tried to hire a cleaning service three times) nothing works the way you would expect in this app. Constant push notifications, but if I click the notification I am never taken to the message, rather, I get taken to the hello Alfred home page where I have to use their terrible navigation to hunt down the thing I got a push notification for. The app is slow, links are connected to the wrong pages, amenities, events, and posts, are hard to find.

Great service! Loving it 👍😊 Update: I am no longer a resident of building where Alfred serves. I wish to remove my card from the app but unfortunately, there is no option to do so. To me its a big flaw and security concern. I read similar review several months ago when I first installed this app and its still not fixed so far. Downgrading to 2 star for this issue and not caring to fix this either. If still not cared for, I will downgrade further.

Legitimately the worst service and communication I've ever encountered from any company. Literally. Don't bother. The messaging function on their app is terrible, their automated scheduling and notifications are a mess, and their employees are incapable (or unwilling) to engage in even the most basic customer service communication. Just hire your own cleaners directly. Alfred adds nothing. It just overcomplicates the process for a fee.

What's new

Bug fixes and improvements