National Grid
2.2star
1.17K reviews
100K+
Downloads
Everyone
info
About this app
The National Grid mobile app allows our customers to take essential actions on their accounts from anywhere.
You can sign in to view your account and billing information, make a payment through Speedpay or find nearby payment locations.
Customers can contact us from the app to receive support for gas emergencies and power outages. Electric customers can also report and check the status of a power outage and view outage maps.
You can sign in to view your account and billing information, make a payment through Speedpay or find nearby payment locations.
Customers can contact us from the app to receive support for gas emergencies and power outages. Electric customers can also report and check the status of a power outage and view outage maps.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
2.2
1.14K reviews
Jo SoKa
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October 19, 2024
Website makes me change my pswrd every time I try to login, never recognizes my acct/email. This app is even worse, doesn't save any previous info, doesn't show what your bill is nor due date, also never recognizes login. Utterly useless, just delete the app. Obviously no tech dept who gaf about customers. Didn't even get an email last month about my bill, no idea the amount nor when it's due.
2 people found this review helpful
National Grid
October 25, 2024
Hi Jo, thank you for your feedback! The updated app experience now allows you to sign-in with your National Grid online credentials to view your account. To pay through SpeedPay, you'll have to enter your credentials once more -- but your account and wallet information will pre-populate! Please let us know if you have any other feedback! Thank you!
Matthew Fiaschetti
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May 29, 2024
App needs an overhaul. Been using the website for years and it's always been clunky. Only really log in to check my energy usage. Tried to sign into the pay my bill section just to see if it works and it refuses to let me log in. With national grid rolling out new smart meters, updating their app should be a massive priority. Edit: the website is now showing energy usage from my smart meter. Thanks for responding to my opinion. Looking forward to seeing an updated app from national grid.
17 people found this review helpful
National Grid
May 21, 2024
Hello Matthew, Thank you for your feedback. The current mobile app is an excellent way to pay bills, report an outage, or sign up for our outage alerts. We plan to release an improved mobile login experience soon. Your input is invaluable to us, so please keep sharing your thoughts. The voice of our customers is important and helps us improve.
Ethan Goldberg
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August 22, 2024
Absolute hot smoking dumpster fire of an app. Login to look at your bill, nope. Unable to access any other functionality without being cold to log in again once you're already logged in. My credit card stored but if I attempt to pay my bill with that it tells me I have to log in again. Like I said dumpster fire of an app.
6 people found this review helpful
National Grid
October 25, 2024
Hi Ethan, thank you for your feedback. We're excited to announce that the updated app experience allows you to seamlessly log-in and pay with an improved SpeedPay payment experience. You will have to enter your credentials again once in SpeedPay, but your information and payment methods will prepopulate, which hopefully offsets this inconvenience!
What's new
ā¢ Sign in or register for online access to your account
ā¢ View account and bill information
ā¢ Review your recent payment activity
ā¢ Sign in to Speedpay to make a payment
ā¢ View account and bill information
ā¢ Review your recent payment activity
ā¢ Sign in to Speedpay to make a payment