
Elizabeth Gonzalez
I can't get the vacuum to work every want. The lights on the vacuum are green. when I press them they don't react. the app keeps telling me to pick an area or region. I hit start & the app tells me to check the status of the vacuum. How? the lights are stuck on green and are not responding. Maybe I shouldn't have bought this thing and just stick with my regular vacuum cleaner. I am very unhappy and frustrated with both the vacuum and way more frustrated with the app!Whish I could return it.
7 people found this review helpful

Debbie Pelton
My app was just updated today and it is horrible. I never was able to save rooms or mark no go zones but now I can't even see a map when it is done cleaning!! When the vacuum is running you can barely see where it is currently because the icon is so faint and they made the path taken color a very light baby blue color on a light grey background. It certainly does not look anything like the provided screen shots! Y'all need to hire some experience design staff!!!
9 people found this review helpful
Silver Point Technologies
June 7, 2022
Hi Debbie, thank you for your input. We will send it over to our design team. We hope that you enjoy the newly added features such as "Edge Clean." Please contact us if you need additional assistance via our website https://support.ihomeclean.com/contact/ or by calling 877-370-4580.

Kia Allen
At this time, I can't use the app. Every time, I try to use it to operate my smart vac, the app crashes. I can't even type a message to customer service because it crashes again. I have cleared the cache and data. I have Uninstalled and installed the app. It still crashes, and I get an error statement saying the app has a bug and I have to wait for an update. This has been going on for months.
2 people found this review helpful
Silver Point Technologies
July 25, 2022
Hi Kia - We're committed to finding and fixing any problem you are experiencing. Please reach out to our customer service team to provide your Autovac/device info so we can explore the issue further. Please access an email form at support.ihomeclean.com/contact/ or give us a call @ 877-370-4580