
Andrew Ringson
You expext more convenient UX from such a huge enterprise. I just wanted to make an order and pick it up myslef. The app asked for my addres couple of times. I made my order and right before the payment, it sudenly remembered that I need to be logged it. During the registration it asked for the phone number, Burger King does not do that. After the login it reset my order, needed to make it twice.
3 people found this review helpful

Matej Havlicek
I've tried to order 1 hour before ice hockey championship finals and waited for more than 2 hours until I finally cancelled the order because they could not deliver the food. Repeatedly was in communication with the KFC dispatcher reassuring me of my order. What I'd rather see though, if I wouldn't even be able to order if the delays are huge instead of letting me order and telling me that it will come in 45 minutes. If there's an event like this, get ready and hire more people for the delivery.
2 people found this review helpful

Jan Beneš
It changes the time, place and takeaway/in place options all the time by itself. I could swear I entered everything right but still ended up with order at the wrong place and time, wasting money. It resets location and time every time you do something and often when you try to change the time and place back, it cancels what you had in basket originally so it all has to be done again... I just had a bad day and wanted just some junk food and I had to order it three times and waste more money...
21 people found this review helpful
AmRest s.r.o.
July 30, 2020
Hello Jan, the app chooses the nearest restaurant in your. Or you can manually change the location by yourself. In case you made order on wrong restaurant, you can contact call center or customer care https://kfc.cz/main/home/contact. In case of any technical error, please contact kfcaplikace@amrest.eu with all details about your order. Best, KFC