Klara – Patient communication

ModMed

About this app

Thousands of healthcare teams across more than 40 specialties connect with and care for their patients using Klara’s secure messaging and telemedicine solution because it’s convenient and accessible to patients with no login, password, or download required—ever. With Klara, practices grow by providing patients with the convenient experience they demand while making their operations more efficient.

Customer support is available in-app or by email at [e-mail].

FOR PROVIDERS
(Patients, see below)

With Klara, you can:
1. Provide your patients with excellent care no matter where they are through secure messaging and video visits
2. Communicate directly with patients, team members, and external providers
3. Whatever you’re sending — messages, documents, photos, or eForms — it’s all secure and HIPAA-compliant
4. Respond to texts, voicemails, website messages in one central place
5. Assign messages to your colleagues for quick responses
6. Send online forms for patients to fill out digitally
7. Automate routine patient outreach to patients before and after their appointments, including reminders, pre-visit instructions, post-visit follow-up, etc.
8. And more!

You need a Klara account to use this app. Sign up for a free demo on our website.


FOR PATIENTS
Download the Klara app to connect with your doctor and other healthcare providers over secure messaging and video visits. You can also access Klara by going to patient.klara.com and entering your mobile phone number.

Your healthcare provider must use Klara for you to use this app. If they’re not already using Klara, ask them to sign up today!

Ratings and reviews

First of all, why are there two apps? Secondly, I filled out my paperwork 5 weeks ago when I made it to my appt. I get to the appt today, and the office doesn't have it. The front desk tell me that they don't get the paperwork half of the time through the app. Thirdly, trying to sign in now, I don't get the text message code, and when I hit resend, I get the text message code, but the app says it's wrong. This app has been an exercise in pointlessness.

As stated in earlier reviews, I installed this app and it does not show enough screen to select patient login. Please fix so patients can use the app. Currently, in is not usable. The whole concept is not very well designed. I can send texts to the provider from my regular messenger app on my phone, but I can't receive text messages from the provider. The concept is poorly designed. Maybe is this app actually worked, it wouldn't be so inconvenient to send/receive texts.

It worked just fine until I was to have a video visit. While trying to join I kept getting the msg that it didn't work on my browser. It worked great for texts. Apparently, if you are using Android you must use the Chrome browser. Ended up with a telephone visit and now trying to figure out how to get it to transfer to Chrome. What a nightmare