Agent App
3.0star
55 reviews
10K+
Downloads
Everyone
info
About this app
The LivePerson Agent App provides real time messaging between you and your consumers anytime and from any location.
Don't be chained to your desk - take your engagements on the go and never miss an opportunity to create a meaningful connection.
Key features:
• Connect using real time messaging with your consumers
• Receive push notifications whenever your consumers request to connect with you
• View and manage your assigned agents conversations
• Control your availability, as new connections might come at any time!
• A seamless match to your Conversational Cloud web platform
Don't be chained to your desk - take your engagements on the go and never miss an opportunity to create a meaningful connection.
Key features:
• Connect using real time messaging with your consumers
• Receive push notifications whenever your consumers request to connect with you
• View and manage your assigned agents conversations
• Control your availability, as new connections might come at any time!
• A seamless match to your Conversational Cloud web platform
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
2.8
54 reviews
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April 4, 2021
Does not work. After years of not being able to login, you can now login. They are now pushing the app from the website (like it is fixed). Although now you can login, when a customer contacts you, you are not notified. Zero notifications. You will get, COMPANY DOES NOT RESPOND reviews. Dissapointed.
17 people found this review helpful
LivePerson, Inc.
April 5, 2021
I'm sorry to hear you are having trouble logging in and getting notifications. Please contact support and they can help you immediately: https://knowledge.liveperson.com/troubleshooting-how-to-contact-support.html
Mahmoud Eldebeiky محمود الدبيكي
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September 29, 2020
Loads of issues I'm sure you know about it just try the app yourself Dear developers As I always use live Pearson at my work I need to share with you my issues regarding the phone usage not the PC It takes a long time to swich from away to available you keep pressing multiple times times on the circle to swish it to be green and available sometimes it takes you long minutes and presses to do that Also you can write the message a lot of times and hit enter but the message disappears and y
13 people found this review helpful
LivePerson, Inc.
September 24, 2020
Mahmoud, I'm so sorry you're having trouble. Please contact our support team on LivePerson.com and they'll help you right away. We're releasing new versions frequently and would love the chance to address your issue.
Kabir Khan
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May 18, 2022
Does not notify or even stay logged in. How are you supposed to know when a lead arrives?! The only way to use this app (it seems) is constantly keep checking for messages and hope you don't miss any!!
6 people found this review helpful
What's new
v2.8.4
- Implemented Consumer message channel indicator in AgentApp
- Implemented feature Sorting Page navigation widget
- Implemented feature Permission to control Back to Queue
- Implemented feature Takeover in AgentApp
- Flurry added some more events and page views, corrected app version
- Fixed Formatted text appears with HTML tags in the notifications and My Conversations List
- Fixed PCI form : It should not be possible for joined Agent Manager to send secure forms
- Implemented Consumer message channel indicator in AgentApp
- Implemented feature Sorting Page navigation widget
- Implemented feature Permission to control Back to Queue
- Implemented feature Takeover in AgentApp
- Flurry added some more events and page views, corrected app version
- Fixed Formatted text appears with HTML tags in the notifications and My Conversations List
- Fixed PCI form : It should not be possible for joined Agent Manager to send secure forms
App support
phone
Phone number
+16786486961