Colleen Sieting
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Most of the issues are solved and the app usually works fairly well. Recently I've had to exit the app three times before being able to deposit my check because the camera won't focus but only in their app, but that's the only issue I've had in a while. I'm really happy with how fast certain issues are fixed and the new lay out is growing on me
2 people found this review helpful
Macatawa Bank
January 25, 2021
We are always working hard to improve the app. Thanks for downloading and your feedback.
Wes Keigley
So far, very not impressed, horrible set up. Navigation is terrible, can't use the back button, have to go through the menu to do anything. Tried to switch the theme and nothing change. Only thing that I didn't have an issue with, like everyone seems to, is signing in. But overall it's not a good setup.
5 people found this review helpful
Macatawa Bank
December 11, 2020
We are sorry to hear you are frustrated with your experience. We plan to continue making improvements to our app. Thank you for your feedback.
Elizabeth Araujo
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The lagging issue i used to have has been resolved. However the deposit check feature never seems to work with ease. I have to redo the information portion countless times only to have the image not be easily accepted. It's quite time consuming and then I end up having to make a trip to deposit my check at the bank.
2 people found this review helpful
Macatawa Bank
November 10, 2021
Hi, we are sorry that you're having issues with the app. If you continue to experience lag issues, please give us a call at 877-820-2265. With every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further.