
Vance Adams
I never thought I'd consider leaving a bank that is otherwise wonderful over an app but that's where I'm at. I've been dealing with the app reseting my quick access for at least 3 years, any review that mentions it is promised they are "working on it". It's insane that 3 outta 5 logins I have to use my full information, give a one time code, add my number AGAIN, set up quick access, only to have to do it all again 2 hours later.
1 person found this review helpful
First United Bank & Trust
May 1, 2023
We regret the inconvenience; our team is constantly working on for a resolution since we became aware of the situation. We do rely on a third party developer and it is frustrating for us as well to not have a solution in place. Your patience is certainly appreciated.

Richard Nagel
Login credentials are forgotten every couple of days. when you log back in you have to re verify the device and add the phone number of the device that the verification code was just sent to. This seems redundant. Also, the app notifies you every time you open it, that you have been logged out, then notifies you that you need to log back in. It should not require a prompt. Biometric login is frequently forgotten after a few days as well. Not convenient, some have left first united due to this.
1 person found this review helpful
First United Bank & Trust
August 7, 2023
Richard, , we can understand your frustration as we continue to work hard with our developer to pinpoint the issue and have a fix in place as soon as possible. We are tracking these issues would like to have one of our Associates reach out to you for more information about your experience. Thank you.

Kimberly Meredith
- Flag inappropriate
- Show review history
I agree with the other users in that there seems to be an usual amount of times I need to go through the authentication process. Annoying for sure. My other issue is that I don't have the mobile deposit on my app. After working with bank in uninstalling/forgetting the app it still isn't there when I reinstall it. The dearest employee who's helping has put in a flag to the gurus. Fingers crossed they get these bugs worked out.
1 person found this review helpful
First United Bank & Trust
March 20, 2023
Thank you for your feedback Kimberly. We are committed to getting the bugs worked out and appreciate your patience in the process. I am not sure when you re-installed the app last, but we pushed a new version (5.0.20) last week. Please ensure you are using this version and contact our Call Center at 1-888-692-2654 with any further insights.