
Brian Hand
This app was an absolute dumpster fire since day 1. Biometric logins have been inconsistent at best. I was completely locked out of my account for over 6 months at one point. Centennial took over & there's been a mass exodus from this bank, and for good reason. Good, trained employees left. I get hit with charges when I can't even see my account balance. It's insane. They can't give acct balance but don't hesitate to charge fees. Abandon ship and do it now. I'm closing my account after decades.
6 people found this review helpful

Jennifer Robertson
- Flag inappropriate
- Show review history
Even though I select "fingerprint" login inside the app, it still kicks me off and makes me enter my username and password every time I try to log in with a pop-up of "Error: authentication required". It's done this for months and I'm getting sick of it. Then, half the time it also requires me to enter my challenge answers, which I honestly don't remember the answers to.
5 people found this review helpful

Lori Hendricks
- Flag inappropriate
- Show review history
App seldom works and always logs me out randomly so instead of being able to quickly check my account, I'm stuck logging back in with my ridiculously long password and user name UPDATE: Works fine now almost all the time. Don't know what the issue was, as I didn't notice any updates and never uninstalled/reinstalled it. Used to be ok, but it won't let me log in at all now.
1 person found this review helpful
Happy Customer Support
August 23, 2018
Hey Lori,
We will be happy to help you get logged into the app. There could be a number of reasons as to why it may be giving you some issues. Please give us a call at 1-800-447-2265 and we will get you taken care of and hope you will update your review.
Happy Support Team