Service Pro Mobile 3

MSI Data LLC

About this app

MSI Datas Solution To Mobile Field Service Software

Improve Customer Satisfaction, Increase Technician Utilization and Boost Service Performance with Service Pro® Mobile

Your customers have high expectations. Help your field service technicians exceed them.
Field service organizations that empower their service technicians with real time customer, asset, inventory, warranty and other call resolution information consistently outperform their peers because their technicians can complete their work more quickly, and at a higher first time response success rate.

Why Service Pro Mobile?

A more informed technician is more productive! Empower your field service techs with immediate information to get the job done right, on the first call.
• Service Pro Mobile works anywhere - Technicians can record work in areas with or without wireless network connectivity.
• Service Pro Mobile is easy to use – Features are intuitively laid out and use the device's native navigation. It’s cross platform and consistent between iOS and Android menu options.
• Service Pro Mobile is a seamless extension of Service Pro - Stop wasting effort! Integration with Service Pro® extends world class field service productivity to the field.
• Service Pro Mobile deployment options - On-premise or cloud
• Service Pro Mobile does work orders and inspections – Data is saved to permanent tables matching the structure of the Service Pro back-end feature.
• Service Pro Mobile can integrate to your ‘home office’ system – Enjoy company-wide field service automation by using Service Pro Mobile with your home office system.

What can Service Pro Mobile do?
Service Pro Mobile includes many paperless service management capabilities for field service technicians:
• Service Technician Status
• Work Order Management:
• Technician Time Tracking
• Inventory Tracking
• Asset Inspections
• Photo Capture
• Signature Capture

Ratings and reviews

Its a constant pain in the toosh. Complactated. Have to enter the same ingo multiple times, over and over. Difficult to enter info. Entering high quantities is seriously 1 piece at a time so if ording 1000 of something you have to increase quantity one at a time and unabke to just enter the quantity. Surely there is better developers somewhere just not with this company. Use something else!!!! This software has made every day more difficult.

Not enough customization Should be able to select which technician to reassign to for example. History by Site should show more info instead of just the order number. Very hard to look up old orders this way. Once an appointment is closed the tech should be able to view it on their phone or search for it. Customers/clients always want more information weeks after the appointment is closed and the tech is unable to look up the information.

Quite possibly the most bloated, non responsive, erroneous, useless, battery draining app ever created in the history of apps of all time! The company I work for really landed in a ditch by trying to cut corners to save money by implementing this poorly developed app. We will be moving away from it sometime this year, yay. I would give this app negative stars if I could. Stay away from this it if you don't want to waste your time or smash your phone out of frustration after it crashes repeatedly

What’s new

- Improvements were made behind the scenes that now prevent duplicate OrderLine and ActualTime records from being created during a sync.