MySosh France

Orange SA

About this app

The MySosh application allows you to manage your contracts, subscribe to an option, receive help, and interact with the Sosh community at any time.
Any doubts about your consumption? MySosh allows you to follow the details of your consumption but also to recharge your credit at any time. So, no more unpleasant surprises at the end of the month!
Are you looking for information or encountering a problem? The Help section offers online solutions and allows you to find out about the support forum as well as chat with an advisor.

Tip: a widget allows you to access your consumption monitoring in the blink of an eye.
How to install it? Long press from the home page of your mobile or tablet and choose the “MySosh” widget.

With MySosh, take advantage of many features:
- Track your orders
- Follow the details of your consumption for all of your offers
- View, download and pay your bills
- Update your banking details and change payment method
- Change offer or mobile phone
- Subscribe or cancel your options
- Top up mobile credit for blocked mobile plans
- Check your included destinations, international rates
- Subscribe to a travel pass and schedule its activation date
- Access emergency procedures: PUK code, line suspension, unlocking, etc.
- Control the services of your box remotely
- Test and troubleshoot your box and connected equipment
- Test and troubleshoot your services and equipment
- Go to the Help section and chat with an advisor
- Modify your personal information and data
- Manage the daily life of your contracts (power of attorney, moving, transfer of offer, termination)
- Identify and block unwanted calls on your mobile
- Stay informed with the notification center

To note ! MySosh is compatible with the accessibility options of your mobile or tablet.
Also take advantage of dark mode to rest your eyes and maximize your battery. The functionality is accessible from the application navigation bar:
Account > App Settings > Display.

Contribute! In order to continue to guarantee the best quality of service wherever you are, help improve network coverage (through the collection of technical network data).

Do you want to understand the permissions requested by the application and maintain control over your personal data? Go to the “Privacy and confidentiality” section accessible from the Account tab of the application navigation bar or at https://assistance.sosh.fr/faq/341577

Do you like the MySosh application? Don’t hesitate to write a review on the store!

* Downloading and using the MySosh application are free (excluding mobile internet connection costs depending on the offer subscribed).
* The MySosh application is accessible to Orange France individual customers with a mobile or internet offer.

Ratings and reviews

One of the worst experience you can possible have on android. Fully bugged, awful UX, you cant click on most of the button you see. Even after getting out of the app it's still impact my phone for a few second. I would uninstall it, if only i had the choice.

This application doesn't work when the phone system language is set to different language other than French. When you type your account name and password, one error message is appears "un problème technique est survenu" Moreover there is same issue with all Orange apps such as "orange et moi" or "My Livebox" and so on... Your developer team should fix this issue

Mobile connect doesn't work well, I'm able to connect but not use anything. When resetting the password, we received an sms so we switch to the sms app, and then to Sosh app who restart from scratch ... So we can't input the sms code ... Someone tested the application before sending it in production ?