PerfectServe Care Team

PerfectServe, Inc.

About this app

This mobile application is designed for nurses and other care team members to use to reach the physicians, nurses and other care team members they need, right when they need them.

PerfectServe® is healthcare’s most intelligent solution for clinical communications – an integrated system designed to unite physicians, nurses and other care team members across inpatient and outpatient settings and facilitate communication-driven workflows for timely care team collaboration.

WITH THE PERFECTSERVE CARE TEAM APP, YOU CAN:
- View your patients and communicate with their real-time dynamic care team.
- Receive and respond to nurse call requests and alerts/alarms from integrated patient monitoring systems.
- Automatically identify and connect to the right physician you need to reach at that particular moment in time with a tailored algorithm powered by Dynamic Intelligent Routing® that manages group workflow rules, call schedules and personalized future delivery and notification profiles.
- Automatically identify and connect with nurses and other care team staff such as respiratory therapists, pharmacists, etc.
- Send and receive secure messages with escalating fail-safe notifications and message read receipts.
- Initiate phone calls to any care team member.

PLEASE READ BEFORE DOWNLOADING:
To use this app, your organization must be a PerfectServe client. If you are unsure of your organization’s status, please contact your IT department. Call 866.844.5484 to learn more about PerfectServe.

This app uses foreground permissions to display incoming phone calls even when the app is in the background.

This app also uses the foreground data sync permission to assist in reliably receiving new messages while the user is viewing a conversation.

SETUP INSTRUCTIONS:
When launching the app for the first time, you will be prompted to enter your facility ID and choose your unit/dept. If you don’t know your facility ID, please contact your IT department.

What’s new

* Fixed an issue where users received a "Logoff Failed" error that prevented them from logging out.
* Misc. bug fixes and improvements.