Shiji ReviewPro

ReviewPro

About this app

Conceived for on-property use by hoteliers on-the-go, our Mobile App makes it easy to manage guest feedback wherever you are and receive alerts in real-time so you can act quickly to ensure guests leave your hotel happy. Seamlessly combining our Online Reputation Management tool and the Guest Survey Solution, you can now experience the power of ReviewPro Guest Intelligence on your Android smartphone or tablet.

Currently only available for ReviewPro users. Not a customer yet? Please visit www.reviewpro.com and request a demo.

Download our App today to enjoy the following benefits:

ONLINE REPUTATION MANAGEMENT FOR HOTELS

- See your hotel’s online reputation performance across any timeframe
- Monitor online reviews across more than 175 OTAs and review sites
- Receive in-app notifications of new reviews (coming very soon) based on your customized views in ReviewPro so that you only receive feedback relevant to yourself.
- Respond directly to reviews
- Create and assign tickets to team members
- Benchmark against your competitors
- See what concepts are trending up and down
- Identify key drivers of your online reputation
- Find out how you are performing on different review sources
- Monitor management response rates

GUEST SURVEY SOLUTION

- View all guest feedback in one dashboard
- Manage guest feedback more easily and efficiently
- Create and assign tickets to team members
- Receive in-app notifications of new guest feedback (coming very soon) based on your customized views in ReviewPro so that you only receive feedback relevant to yourself
- Use in-stay surveys to identify issues that require immediate attention
- Check the response rate of guest surveys you send out
- Monitor the evolution of your Net Promoter Score® (NPS) over time

Ratings and reviews

The app doesn't remember my preferences for Date Period even though I tick the "Set as default" box. I have to set this again and again every time I open the app. When I open a survey, tapping on the back arrow to return to the other surveys or the previous menu doesn't do anything, I'm just stuck in the survey. I have have to completely close the app and open it again starting from the beginning. These things make working with the app hard and frustrating.

Very basic! For years now, I'm unable to visualise the main page on reviewpro. And, there's nowhere to find a solution or at least a way around it unless opening reviews and surveys individually to visualise data. Android user by the way.

With a recent update cannot save the time period as default. It automatically resets everytime when the app closes and need to set the time period everytime when using it and its really annoying. Please fix this urgently since we open the app more than 10 per day minimum