
Nathan Thornton
The app used to be good but for the last couple months, I constantly get a "You do not have network connectivity." error. This is the only app that gives me problems. My internet connection is fine both on my device and in my home. It's clearly a problem with the app. It's slowly becoming unusable, making me want to switch banks. I tried uninstalling and reinstalling that app, but it didn't help.
Salem Five Bank
September 11, 2025
Sorry for the trouble you are experiencing with our app. Please do call us if you continue to have this issue 800-850-5000.

Carla Huoppi
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The new update is terrible. Half the time the app doesn't and I'm unable to login UPDATE: now the app doesn't work at all. I have been unable to login for about a week now! EDIT: This app worked great for a few months. It's now been a week, and it isn't allowing me to sign in AGAIN! Can we please figure it out!? I called the actual bank line, and they too, can't figure out why I'm getting this error message.
7 people found this review helpful
Salem Five Bank
September 21, 2021
Hi, we are sorry for the inconvenience caused. Kindly share your concern along with the error screenshot to mail@salemfive.com for further assistance.

Dan
Been with this bank a long time, getting ready to change banks. They keep turning off my debit card without notification. Most ridiculous thing I've ever seen. I can use the card, then its restricted, and no 24 hour service to help out. The automated service does nothing, i also have fraud alert turned on yet its still not contacting me. Terrible service.
7 people found this review helpful