Syncro Mobile

SyncroMSP

About this app

With ticket management, remote access, and customer communications built right in, Syncro Mobile Ticketing app provides you with all the essential tools you need in the field.

This app is free to use for all Syncro users.

Features:

Organize Your Day: Easily visualize and plan your schedule. Keep track of appointments, view RMM alerts, and chat directly with customers.
Powerful Ticket Management: Add, edit, and resolve tickets with ease. Efficiently manage time tracking and add materials used while on the move.
Seamless Remote Access: Operate remotely with our integrated remote access feature, allowing you to be in two places at once.

Ratings and reviews

5 stars just for adding dark mode alone lol they have come leaps and bounds since re-releasing. I have faith it will only keep getting better and better !

can't log into the app when using yubi keys. we have that as our only method of logging on and the app won't launch for a hardware key. spinning white screen and then eventually says failed. Microsoft login. would be awesome if we could get this to work. hardware Keys with pin code. works for other apps on same phone.

can't see cpu core count on asset detail but ram in each slot is available?! No tab for Customers, additional customer locations, only will show 1st address line, pointless. Still no invoicing or estimates tab. Can't view info about locations, customer contacts, any other relevant info. This entire app is a step back and honestly confused why they wasted resources to reinvent the square wheel that was the first version. Visually, it's better. Functionally it serves no purpose. FAIL

What’s new

Fixed a case where certain types of Alerts could lead to the App Crashing unexpectedly
Updated the Alerts page to be more clear when there are no Open Alerts currently.
Fixed a case where ending a Chat wouldn't clear the Chat from the Open Chats screen.
Fixed some misc app crashes