Syncro Mobile

SyncroMSP

About this app

With ticket management, remote access, and customer communications built right in, Syncro Mobile Ticketing app provides you with all the essential tools you need in the field.

This app is free to use for all Syncro users.

Features:

Organize Your Day: Easily visualize and plan your schedule. Keep track of appointments, view RMM alerts, and chat directly with customers.
Powerful Ticket Management: Add, edit, and resolve tickets with ease. Efficiently manage time tracking and add materials used while on the move.
Seamless Remote Access: Operate remotely with our integrated remote access feature, allowing you to be in two places at once.

Ratings and reviews

5 stars just for adding dark mode alone lol they have come leaps and bounds since re-releasing. I have faith it will only keep getting better and better !

can't see cpu core count on asset detail but ram in each slot is available?! No tab for Customers, additional customer locations, only will show 1st address line, pointless. Still no invoicing or estimates tab. Can't view info about locations, customer contacts, any other relevant info. This entire app is a step back and honestly confused why they wasted resources to reinvent the square wheel that was the first version. Visually, it's better. Functionally it serves no purpose. FAIL

I'm kind of at a loss here. How could you guys drop the ball so badly with your new mobile app? The old one doesn't work anymore so I try this one. There are *no* assets listed in your *RMM* app! Nothing is sorted in any discernable way, except for tickets, where the most recent activity is at the bottom. I cannot remote into devices. And theres no links to go to the web app for more info. And no 2FA when logging in?? Who is this app for?

What’s new

Updated the Chat keyboard from appearing unexpectedly when searching customers right after using Chat
Added confirmation modal when navigating away from a create screen before it's complete
Improved Asset Detail page load
Improved Appointments page load
Made some UI adjustments on the Ticket Detail page
General Crash fixes