Service Fusion

Service Fusion (FSM Technologies, LLC)

About this app

All-In-One Field Service Management Software. No per-user fees. No contracts.

Your customers demand fast, accurate service. Streamline your operations to ensure you deliver it.

- View your daily schedule
- Update statuses of jobs & estimates
- Create new new jobs & estimates
- View customer details
- Inventory stock levels in multiple warehouses/vans/trucks
- Send "on the way" text and voice reminders
+ much more

Manage your field service business better so you have more time to focus on what matters most: your customers.

Ratings and reviews

This app is a hindrance to hood efficient work. It has so many issues I can't list them here. Just to name a few- low operating speed (on a brand new s24+), unreliable saving(type out an entire diagnostic or completion notes for them to not upload), that goes double for the pictures, it absolutely eats battery, and it can't be used AT ALL if you don't have service. Let's not forget the pro version price tag. This app is a problem not a solution.

If I could give it zero stars, I would. Any images, when uploaded through the app, get reduced to the worst quality imaginable. This is extremely frustrating when trying to upload asset tags and really just pictures of anything. It isn't something that Service Fusion seems to be interested in rectifying, and the suggested workaround is a joke considering where technology is in 2023. The app itself is pretty buggy and gets hung up a lot where it'll appear frozen. I could go on and on . .

It is extremely slow at times. Every time you click a button it needs to load, not fluid. If your in a bad cell area it doesn't always record what you input. I also have a lot of times were it doesn't upload pictures, doesn't change job status always. I'll have mo time logged in a job because it was not able to change from on my way to onsite due to cell coverage.

What's new

This version introduces the integration with our v1.5 Fusion Pay app.