![](https://play-lh.googleusercontent.com/a/ACg8ocJzKY-e_s1g7GU5JQeNh_PoC1e5IMYQo3Vq7lWxVX71Q44-QA=s32-mo)
SIBIN.K
Poor service. App working fine, but the delivery never on time and still I have pending delivery and saying unable to contact me. I was surprised that the tracking was not showing out of delivery and not even sent me the OTP before trying to contact me. All are false information they are updating. This is the second time happening like this, and the first time I called 3 times to customer service to get my package. Very, very poor service . Shame.
SMSA Express Transportation Company Ltd.
July 13, 2024
Hi,
Please accept our sincere apology. We are very sorry to hear about your experience with us. Please let us know your tracking number at info@smsaexpress.com and we promise to get this resolved quickly.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVfSSxfXJ5ij2uluS8CMwefSpHGxL-oV9NPc8LCsL9N_C2GGGR9=s32)
Chyntia S. Zwastika
The app is good. But just dealing with the customer service is hard. I contacted since the beginning of the month and it's still the same. I did not receive my package since last month. I have contacted through calls, facebook, website, emails and it's all the same. I have stated the problem and still it's on going with the same problem. It would be better that there should be a way to contact the courier. Especially that I needed the package urgently.
6 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjXfo1zccqNmcYel1tCMyv3l64ElbFtsCs9828tI8qkrwu68unE=s32)
Bryon Skidmore
recipient address don't appear completely as it was written especially if you put international address. and also please put something that we will be able to edit/delete the saved recipient addresses as a result of multiple entries due to address do not appear completely upon proceeding. it is messed up on that part. and the posting of airway bill do not update immediately in real time. i've waited for 8 hours before the airway bill was sent to me through email.
22 people found this review helpful