BT Cloud

4.1
4.03K reviews
100K+
Downloads
Content rating
Everyone
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About this app

It securely backs up and syncs your contacts, photos, videos and documents in one safe place. Access and share your content across operating systems different devices – anytime, anywhere.
New features allow you to relive your favourite moments, edit photos and create your own slideshows.
Download BT Cloud now in order to:
• BACK UP all your photos, videos, contacts, music, documents, call logs and messages
• SYNC & ACCESS your content across devices, when you need it, from your iPhone, iPad or computer
• EASILY ORGANISE, SEARCH AND SHARE your photos and videos with friends and family
• FREE UP LOCAL DEVICE STORAGE to continue making & capturing memories
• PROTECT your irreplaceable content, even if your device is damaged, lost or stolen
• GUARANTEE PRIVACY for all your personal information. It is stored and hosted within the UK and protected by British and EU privacy laws.
• CAST TO YOUR TV – Share your pictures, videos and music with family and friends on the big screen
• EXPLORE FLASHBACKS– Relive your memories from past years with Cloud’s weekly Flashback photo feature • SHARE YOUR HIGHLIGHTS- Revive your better photos from last year and tell your friends and family about it
• CREATE CUSTOM PHOTO COLLAGES – Do even more with your photos by using the new Slideshows functionality, creating collages and editing your photos directly inside the app To use BT Cloud, you'll need to be residential BT Broadband customer. BT Cloud storage is included as part of your Broadband subscription.
Updated on
Oct 23, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 5 others
This app may collect these data types
Personal info, Files and docs and 2 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

3.9
3.53K reviews
Lee Keating
May 29, 2021
I can't download my files to a new pc. The directories download but they are empty. I don't want to download all the files by themselves as will lose all the directory structures. On the app, I can't search by artist on the app, lots of the screenshots on the Web suggest you can but I don't have a search option. Once I have managed to get all my files back out of the BT cloud, I won't be using it again, which is a shame as it has the potential to be great.
1 person found this review helpful
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Amanda Harrison
November 18, 2020
Two step verification needs to be looked at. If you are not tech savvy and you need to find the message it sends you with the two step verification pin code you may need to navigate away from the app to find the sms. Once you then click back on the app it starts the process again. BT needs to look into this. Whilst it is no issue for myself others may struggle when toggling between applications
7 people found this review helpful
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BT Group PLC
November 19, 2020
Hi Amanda, thanks for your review and feedback on the two step authentication process. We have just introduced this and will be reviewing all feedback to help us improve the process in the future. Cheers John
Chris
August 2, 2022
Very unreliable. Uploads and downloads often randomly stop but still take up space with no way of removing the junk data. App uses a HUGE amount of space which almost makes it pointless as I use it to keep space free on my phone. very, very poor. I'm paying for this service, too. I will be contacting for some money off my bill. UPDATE: Seems to have got more reliable however, still no search function that I can find and still takes up huge amounts of space. That is utterly baffling. Add search!
19 people found this review helpful
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BT Group PLC
August 2, 2022
Hi Chris, sorry you don't like the app. If you send your details including your BTID and contact number to btcloud.support@bt.com and we'll get this investigated. Thanks, John

What's new

- Bug fixes and performance improvements