![](https://play-lh.googleusercontent.com/a-/ALV-UjW8waNTMZ4GNvS4_QXZVa7RUZyAhbDkcXJRumgXXHi_Jz0N0kj4=s32)
Alejandra J
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I've been trying to reset my pasword for at least 3 weeks and everytime I type in my email it says that it has sent the link, except, it never does. I tried using the chat bot and its no good either. I've already tried using the internet link. Same thing happens as with the app and the chatbot. Yes, I did review the spam folder, many times in fact. I already sent the email with my info too, and that's how I know you guys are having issues with some features. Update: Its been fixed. Thank you!
2 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocLIhwQlhAuNnvd70OtniEC3pvt31gxZHaNA98ad5xa86eMsfw=s32-mo)
José Becerra
Lousy. For such a big company (and a technological one at that), one would think they would invest a bit more on the ways to interact and make things easier for its customers, but no. I haven't been able to use the app in over three months, even after uninstalling and reinstalling it. Have also struggled with the website. No way of checking balance or make payments. I definitely have had to pay the way it has been done for 30 years (physically or by phone). Way to go!
65 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjXIY-cqQj95Up6wM_Z7X5EA-sWuJwacvjq6XYXVL5Rw91kO7O7K=s32)
Catherine McAteer
I am not a Spanish speaker or reader but I gave this app a shot. I'm not sure if I got it right but after rebooting my router a number of time the service was restored. Would like to suggest the ability to select an English language translation from the app.
17 people found this review helpful
Buen día Catherine's, agradezco tus comentarios los tomaremos en cuenta para la mejora de nuestro servicio.