![](https://play-lh.googleusercontent.com/a-/ALV-UjVW4o75R1o9VbORp7VtUBNz-jODE1_a4x27ccy3gLPRwG27xJQ=s32)
shashank shekhar
Too ridged an app. Do not have the flexibility to change your decision/choices. There is no concept of cutoff time. Even by mistake you order you can not change anything even if it defeats the goal to prevent food wastage. Also, they don't have transparency. If you order once they update status as "served" whether it has been served or not.
![](https://play-lh.googleusercontent.com/a-/ALV-UjU9I0UlfNsf-o_k45beBiXEemxMsELZDaoH9tm3VBSpBkt-nqFX=s32)
Sushant Anshu
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One of the worst experience ever with this app. Tried to add 1000 rs to wallet. Money got deducted from my account but never got added to my wallet. Raised a ticket to get refund. One month has passed since, no sign of refund. Never add money to their wallet, it is not working properly. Only using this app because my organization is forcing me.The customer service is one of the worst in the industry.Seems they don't understand the concept of refund.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUZb8_P2xZEJH1ImpLB42lBvgSEfJbJ957yWWqTBdY4w_Z83zfL=s32)
hareesh kumar
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I had the worst experience with this food ordering app. First, the app crashed multiple times while I was trying to place my order. When I finally managed to place it, the estimated delivery time was 30 minutes. tried to get a refund or at least some form of compensation, but the app's support team just gave me the runaround, blaming the restaurant and the delivery driver without taking any responsibility.
Bottle Lab Technologies PVT LTD
July 22, 2024
This is concerning to hear. We request you to please share your Email ID at support@thesmartq.com. and we will address your issue at the earliest. We regret the inconvenience caused to you!