Dave Bohn
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Update 7-8-24 Same issue again with online deposits. Update 9-1-22 ... still can't take an image for making a deposit!!! The app used to work well and was convenient. When doing a mobile deposit the camera will only flash on for a split second and then shut off. I have not had this problem in the past until now. Also the fingerprint option keeps turning off after updates. 10-21-21 The app will not work on Android 12, crashes every time I try opening. Went from great to three stars down to
4 people found this review helpful
Prevail Bank
July 10, 2024
Hello Dave. Our Branch Manager in Wisconsin Rapids has been trying to reach you by phone. She’s confident she can resolve your issue; although an in-person visit (with the phone in-hand) would be better. We will keep trying to reach you or please call us at 800-205-0914 between 9am-5pm. A resolution to your issue is extremely important us.
Kathy TerMaat
Slow in showing mobile deposits. My phone doesn't show an icon for this app. Have to go on Google to get into it. Don't like that. I tried to deposit 3 checks and it was slow trying to do that. Needs improving i feel.
Prevail Bank
November 13, 2020
Hi Kathy, we would like to apologize for our delayed response. We are sorry to hear you have experienced difficulties with our Mobile Deposit feature. We encourage feedback to improve the app for all users. If you are still experiencing issues, please reach out to our customer service team at 800.205.0914. Thanks again!
Kathy Hoppmann
Doesn't work half the time. When it does work, it's good but when it doesn't, it's annoying because it happens way too often. This time they said to check my internet connection and that's just fine so it has to be the app. It's so frustrating. This app sucks most of the time.
1 person found this review helpful
Prevail Bank
January 21, 2021
Hi Kathy, thank you for reviewing our Mobile Banking app! We did experience periods of intermittent delays due to the Stimulus Payments. Thank you for your feedback to improve the app for Mobile Banking. If you have issues in the future, feel free to reach out to our customer service team at 800.205.0914. Thanks again!