ConnectMe Remote Support Agent

2ConnectMe Limited

About this app

2ConnectMe Remote Support Suite - Turn your Expertise into Revenue

Video, Voice & Remote Control for Business
Transform your customer support and professional consulting into a high-revenue digital experience. 2ConnectMe is the all-in-one, No-Code platform designed for businesses that provide expert services via video, voice, chat and remote control customer desktop.

EVERYTHING YOU NEED TO SERVE CLIENTS REMOTELY
* Omnichannel Support: Seamlessly switch between Text, Voice, Video, and Screen Sharing in a single session.
* Remote Desktop Mastery: Control a customer’s keyboard and mouse directly during a live session (requires "ConnectMe Remote Support Customer" app on the client's Windows / Mac).
* Instant Anonymous Leads: Allow new clients to reach you instantly via a secure, anonymous URL—keeping your private contact details hidden while growing your business.
* No-Code Integration: Deploy your chat solution in minutes on WordPress, Shopify, or any HTML site without writing a single line of code.

MONETISE YOUR EXPERTISE AUTOMATICALLY
Stop chasing unpaid invoices. 2ConnectMe is the only tool designed to ensure you get paid for every minute of your time:
* Duration-Based Billing: Automatically calculate and charge fees based on the actual length of the chat.
* Payment Protection: Credit card pre-validation ensures funds are available before the session begins.
* Auto-Recovery: If a client disconnects unexpectedly, our system automatically processes the charge after a timeout period so your time is never wasted.

BUILD YOUR OWN BRAND (WHITE LABEL)
Own the experience. Our White Label solution allows you to remove "2ConnectMe" branding and use your own business name and custom domain. Establish trust with a professional, branded interface that lives on your fingertips.

ENTERPRISE-GRADE EFFICIENT CONTACT CENTER
* Smart Routing: Skill-based distribution ensures clients reach the right agent every time.
* Last-Agent Connection: Automatically route returning clients to the agent they spoke with last for a personalized experience.
* Fully Customisable: Tailor your contact forms to match your brand’s look and feel perfectly.

FAQ:
Quick Start for Solo User
https://www.2connectme.com/index.php/documentation/quick-start-for-solo-user/

2ConnectMe Agent gesture remote control customer desktop
https://www.2connectme.com/index.php/documentation/remote-control-of-customer-desktop/#gestures
video helper: https://youtu.be/z4CkomfKlL8

2ConnectMe Agent and customer local keyboard layout must be the same
https://www.2connectme.com/index.php/documentation/remote-control-of-customer-desktop/#remoteControl

Usage Guides
Remote Control Customer Desktop on Windows
video helper: https://youtu.be/ezYXBoUqWKw

Remote Control Customer Desktop on Mac
video helper: https://youtu.be/RTDlGCL8S-c

2ConnectMe Customer Unattended Control Mode
https://www.2connectme.com/index.php/documentation/remote-control-of-customer-desktop/#remoteControlUnattendedControl

Setup Short Code (Access Number in Settings)
https://www.2connectme.com -> Documentation -> Control Customer Desktop -> Setup Access Number in Public / Private chat room

What’s new

Critical solving the issue on missing notification when the app is not at foreground. Update is mandatory.