Vhi

Vhi Healthcare Mobile

About this app

Your Vhi Healthcare team are accessible through the app, making day-to-day health queries quick and seamless.

Whether you need to check the details of your plan or claim back an expense, you can do it easily from our app.
Whenever you need us, we’re there.

Current Features:

Snap & Send
Claim your everyday medical expenses, anytime, anywhere.

Am I Covered?
Chat directly with an Irish based advisor to have policy, benefits, and claims questions quickly answered.

Online Doctor
Face to face video consultations with experienced doctors, based in Ireland.

Parkrun
Get rewards for your parkrun with the Vhi parkrun rewards programme.

Symptom Checker
A feature that helps you find safe information so that you can make the best choices for your health.

My Policy
Keep track of your Vhi policy information at the touch of a button.

Medical
Book a health screening, speak to a nurse 24/7, and find your nearest Swiftcare clinic.

Download your Vhi Mobile Health Assistant today!

Important Information

You need to have an active Vhi policy to use this app. Feature availability depends on your policy coverage.

Log into the app using your registered email address and password. If you haven’t set up an account yet, register in the app using your policy number.

Vhi Healthcare DAC trading as Vhi Healthcare is regulated by the Central Bank of Ireland.

Ratings and reviews

The app is obviously poorly made. When signing in, all progress is reset if you switch to a different app, so you have to start over and wait for yet another SMS. It won't let you use a camera unless you give access to local media files. After creating claims, valuable info from photos is cropped away. I have to HOPE that they were actually uploaded in full without any cropping, because there's no way to confirm this.

Horrendous app. Won't accept pdf for claims and have to take screenshot instead and send as picture. In need of online doctor support and the app keeps constantly prompting if I want to hold my space or cancel and I'm unable to fill any details without it returning me to the very start. The dates are always fully booked for days in advance, rendering it useless altogether.Extremely FRUSTRATING for the price paid monthly. I was previously with Irish Life and never experienced anything like this.

Very bad service. Long waiting times and unhelpful customer service. Calls direct you to email, emails go unanswered, and chats ask you to call. After resigning from my previous employer's group policy, Vhi charged me 139 euros without notice. I spent hours trying to resolve this with no success. Many options are missing on the website/app. I used Laya before; they are straightforward with no hidden charges. Vhi's claims process is cumbersome with long waiting periods. Not recommended.

What's new

This release includes minor changes to all features in the app
If you have any issues or feedback about the Vhi Mobile Health Assistant App email us on [e-mail]