NYC311

City of New York

About this app

The NYC311 App is your on-the-go, one-stop shop for New York City government services.

Download the app to:

· Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule.

· Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more.

· Track Service Requests. See the latest status of your requests all in one place.

· Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.

Ratings and reviews

Used to be a one-stop shop for reporting issues. Now it seems half the issues are simply links to other agencies (DOT for potholes, ConEd for steam from a pothole). Tech has developed enough APIs, it should be easy to integrate these issues into the app itself. After an app update (not an upgrade) on Dec 19, 2022, fewer integrated report issue problems.

Wish I can like this app. Would be great if the police actually response to the complaint. called 311 and file complaint many times through the app for noise complaint but either they respond hours later or "determined that police action was not necessary". Next door neighbor would start blasting music or playing musical instruments at 1 am in the morning, sometimes after, started at 4 am last night, filed a complaint but nothing happens. Neighbors does this at least once or twice a week during night time and all day during daytime, nonstop!! I've also noticed, everytime when I select as a "recurring problem" the response I get is "determined that police action was not necessary". No point of this app, they are only good for general info but not situations like these.

App does not allow u 2 correct their GPS errors on blocked driveway. Your complaint will have the wrong address guaranteed. I tried for abt 15 minutes, first to correct the address that populated incorrectly in the app, then to train the GPS to the correct location (backing up or going forward). Neither effort worked. I had to end up calling instead.

What's new

What’s new:
• Damaged Tree, Park Conditions and New Tree Service Request forms refresh.
• App improvements and optimization.