m-zaba

Zagrebačka banka d.d.

About this app

Regardless of where you are, m-zaba gives you complete control over your finances.

With m-zaba you can:

• pay bills by taking a picture of the barcode or payment slip details
• easily transfer money with the IziPay service. Recipient’s phone number is all you need.
• check the balances and transfers of accounts, savings, and loans
• arrange a cash loan, credit card, contracted overdraft
• contract or change a package of products and services
• subsequently divide one-time transactions with an Individual Mastercard credit card into instalments
• find all card information, check PIN’s and manage daily limits
• receive notifications about received payments
• trade shares in ZB Invest funds and on world stock exchanges with the ZB Trader Global service. Arrange m-zaba in a branch.

You can arrange m-zaba via e-zaba or in our branches.
Other services, such as the ATM locator and exchange rates, are available to everybody, without arranging.

SAFETY

Zagrebačka Banka pays special attention to the security of operations performed by mobile banking clients.
• PIN used to access the services is only known by the user and therefore there is no threat of abuse if a mobile device is stolen or lost.
• PIN and account information are not stored in the mobile device, and the entry of PIN is protected by a variable keypad.
• The services that are accessed by entering PIN are automatically blocked if an incorrect PIN is repeatedly entered.
• After a 3-minute period of inactivity, m-zaba automatically logs out the user.

Ratings and reviews

App crashed every now and then for about a month. As of today it stopped working completely, can't even open it and it keeps crashig literaly every few minutes which triggers a notification. My phone is almost unusable because of that same notification popping up constantly("Nova m-zaba has stopped"). Not to mention the shuffling pin numbers when entering it, no fingerprint authentication, can't copy iban and so on...

App works fine mostly, but sometimes it doesn't let me in the app. It says the password is wrong even after scanning my fingerprint(I do not understand how it could be wrong). There is literally only one solution to that problem and it is to put in the "incorrect" password 3 times and go to the bank to reset the app. Please fix this annoying bug.

Breaks nearly all established user experience design patterns by putting its branding and visual style before actual usability. Even if you've never had any trouble using any other app or website, expect to be frustrated and confused. Absolutely inexcusable for the largest bank in the country. And may god help you if you have older relatives using it, because the customer service sure won't.

What's new

• An option to block debi and credit cards in the event of loss.