ANILDEEP SINGH GILL
Do not use this trash app. It has technical issues when you place your order. They take your money and no order will be recorded in their system. Asking back for a refund is a hassle and a waste of time and energy. You might not even get your refund if you dont call them up and speak to them. They give you standard AI replies on their texting platforms. Horrible customer service with people who can't speak proper English on the phone. Always buy your alcohol from the store physically.
2 people found this review helpful
Heineken Asia Pacific Pte. Ltd.
October 15, 2024
We apologize for the inconvenience caused, Anildeep Singh Gill . We seek your assistance to kindly reach out to us via WhatsApp, Facebook, phone at +6012 281 8888 or email at support@drinkies.my so that we can assist you further in regards to your concern.
Mi Mi
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Doesn't work. Super slow. Just getting the products to load takes a long time. Add to Cart - nothing happens. When you go to the cart to check if maybe the product did go to the cart, it takes over 5 minutes (no, it's not my internet connection) but the cart is still empty. The app is pretty though, just useless.
10 people found this review helpful
Heineken Asia Pacific Pte. Ltd.
August 6, 2020
Hi Mi Mi, we're sorry to hear you're facing issues with the loading time. We've released an update that resolved this, could you try again please? If anything, please send us a note on Facebook, WhatsApp or at support@drinkies.my so that we can follow up with you. Cheers!
Adele James
Promo codes don't work on some accounts and even though I have already updated my address it doesn't appear in the checkout page so I can't proceed with my order. And the app hangs SO MUCH, it's so slow and it takes such a long time for someone to browse, update their info or place an order. Such a shame because, most of the time, the products delivered are very good, just need to fix your app.
27 people found this review helpful
Heineken Asia Pacific Pte. Ltd.
October 24, 2020
Hi Adele, thanks for your review. We apologize for the unpleasant experience you've had using our app. We're working hard to make things better for your next visit with us. If you need any help, we're more than happy to help you via WhatsApp, Facebook or via support@drinkies.my. Cheers!