![](https://play-lh.googleusercontent.com/a-/ALV-UjVb-l4rLXy4KiTzi29glk6KKmGrzxynSfKid5DB13wuJElCeCWD=s32)
Wade Henderson
So, I've had the app almost since it's introduction, and it works. It is not fancy, but does the simple stuff and that's it, great! HOWEVER. They've fallen into the AI / Virtual assistant hole, and forced it upon the app in an uncloseable, unmovable bubble that covers the only info I care to get from the app, the values and numbers of transactions / accounts. I don't need virtual assistant. What's the point of a banking app, if they cover how much money I have? Useless until it's removable.
1 person found this review helpful
Consumers Credit Union
June 12, 2024
Thank you, Wade. We've heard similar feedback and are currently working to remove the button from the non-help areas inside the Online Banking mobile app.
![](https://play-lh.googleusercontent.com/a/ACg8ocI_dFok5-cFHY9HuoLaWuqD5QWvdnAPnz0v78ImCTTorZT4x9Y=s32-mo)
Joel
The app is very user friendly when it works, when it doesn't it's HUGE pain in the butt with all the bugs. It has issues Connecting, issues doing mobile deposit and the app crashing, and also issues that cause you to duplicate transfers. It's a fantastic app when it works but these issues pop up way too often. I'm on a brand new $1k phone and no other app has crashed except this one.
1 person found this review helpful
Consumers Credit Union
December 30, 2021
Hello Joel, thanks for bringing these issues to our attention. Please give us a call at 800.991.2221 so we can troubleshoot with you and see what we can do to fix these bugs! Thank you.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
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Terrible. The old app was great, simple and very easy to use. The new one seems cluttered, used to be able to simply transfer payment of any amout to loans, now there are multiple steps and if you want to make partial payments it wont let you. And when trying to type the keyboard covers everything. Not impressed.
7 people found this review helpful