
Elissa Miller
Although my Android phone (OP6T) is assuredly not rooted (I ran two checkers to reconfirm), the app says the device is rooted and won't launch. I ended up downloading the app onto a Chromebook, which works because the tollgates recognize the license plate, not the device. Many stars off for being overaggressive in the safety checks to the point that it's unusable on my phone and because posting a review seems to be the only way to reach anyone who can provide support for the app.
4 people found this review helpful
Harris County Toll Road Authority
January 9, 2023
Thank you for bringing this to our attention. Please ensure that Google Play Services is installed and up to date, and that your bootloader is not unlocked. If you continue to experience this problem please contact us at www.hctra.org/helpandsupport.

Katherine C
Very easy to use, and perfect for me because I only travel on toll roads once in a while. It is so nice to be able to go through the EZ Tag lane in whatever car I am traveling in. If I know I am going to travel on a toll road, I just open the app, activate whichever vehicle I am traveling in, and go! This is great for people who don't travel on toll roads enough to get an EZ Tag, like me. I hope this app is here to stay!
12 people found this review helpful
Harris County Toll Road Authority
June 1, 2021
Thank you for your positive review!

Bryce Pagel (BylliGoat)
For an app claiming to make things easier, it sure makes things difficult. Full requirement list: set up auto pay, have the phone in your car while driving. And yet, it constantly forgets who I am, forgets or declines my credit card (without merit), or simply doesn't work and I get mailed a bill by the state. Needs a lot of work.
26 people found this review helpful
Harris County Toll Road Authority
March 1, 2021
Tolling is based on the license plate information for the active vehicle on your EZ TAG Express account. Your phone does not need to be in your vehicle for this to work. Please verify your active vehicle information is up to date before driving on the tollways. To dispute billing charges please contact us directly at www.hctra.org/HelpAndSupport.