Michael Lutz
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Update 10/02/24: Tracked down the issue to a new ISP that I've recently switched to. MSUFCU reached out and helped me find a workaround. Thanks MSUFCU! Original: I'm having a similar issue as the review above. Login unavailable, retry. I cleared all data and reinstalled. Same issue on phone and tablet, so the issue is not about my account, not my device. It's been down for around a week now. Hope you guys can figure it out soon! Love the app, I use it all the time.
1 person found this review helpful
Hello Michael! Thank you so much for updating your review after receiving assistance!
This has been shared with our member technical support team. It is always helpful for us to resolve issues if you can reach out to us directly at 517 333 2424 or via Live Chat.
Bill Brede
Mobile deposit is broken for me for over a year. Uninstalling and reinstalling doesn't help. Once I click the photo button to take a pic of a check, it crashes and resets to homepage. It's getting tedious to go to a co-op credit union for simple things like cashing a check. UI is clunky, especially when moving money between accounts.
2 people found this review helpful
We appreciate you taking the time to share this feedback.We learned from Google that this issue for Pixels was due to a software update earlier this year. We would be happy to help troubleshoot. Please reach out to us via the message center within our account. Thank you.
T.J. Jourian
Throughout the time I've used the mobile app (probably ever since it's inception), I've loved this app. Minor glitches every once in a while in the early years but otherwise incredibly useful, convenient, and functional. EXCEPT ever since I switched to a pixel phone, I can't deposit checks. It usually won't let me take pictures and the one time I managed to take pictures it didn't upload it and just reverted back to the home screen. Very strange issue that I'm hoping will get fixed soon
Hello T.J.! We were able to contact IT to review this, and it should be corrected for you now. If you continue to experience issues please contact us directly at 517 333 2424 or via live chat to troubleshoot. Thank you!