Arsenio Villarimo Jr.
- Flag inappropriate
- Show review history
It's now Sept. 29, no improvement. The 2nd email verification still DOES NOT WORK. It's now August 16, same problem. The second validation via email address does not work. Can not access after more than 10 attempts. It always says "Something went wrong, try again later". Forever? We're better off with the old app. Hope Metrobank's IT restore back the OLD VERSION which was working PERFECTLY.
9 people found this review helpful
Metropolitan Bank & Trust Company (METROBANK)
September 28, 2023
Hi Arsenio Villarimo Jr., we're sorry for the inconvenience. A customer representative will be in touch within the next banking days to address your concern. We have created a case under ticket number Pla20230929-070100EMS. You may also send us more details about the issue in our official Facebook page using the ticket number provided.
Marisa Flores
- Flag inappropriate
- Show review history
Irritatingly slow! The previous app is better. Edit: this app just got worse. I got locked out a couple of times or more, recovery access was not working, saying "oops something went wrong". I was only able to fix the issue after 24 hrs. So I edited my review, and from 2 stars, I gave it a one-star rating. Online banking is meant to make transactions easier for customers, but this app just did the opposite.
Metropolitan Bank & Trust Company (METROBANK)
November 3, 2024
Hi Marisa Flores. We apologize for any inconvenience you may be experiencing with the new Metrobank App at this time. As of now, there are no reported system issues. You may try to restart the device to refresh network settings and/or clear the cache and data of the app to eliminate any potential conflicts. Thank you.
Izzy Como
I got excited that it has credit-to-cash and balance conversion on the app but when I checked it, it doesn't show the payment term options which blocks completion of the transaction. This online application would have been a better experience. It's like as useless as in BPI's app. In UnionBank, balance conversion was so smooth and fast and confirmation took less than an hour and I even made the application at night.
11 people found this review helpful
Metropolitan Bank & Trust Company (METROBANK)
October 14, 2024
Hi Izzy Como, for credit card related concerns and inquiries, you may reach Metrobank Card directly through the following channels:
24/7 Customer Service Hotline: +632-88700-700. Select Option 1 – Credit Cards. You may also message Mia of Metrobank on Facebook messenger or click here: m.me/MiaofMetrobankCard