
neil harrison
Unsurprisingly poorly designed. Stuck in a never ending loop of clicking a button to link the app to the website, which opens a new window with the same button and so on for ever. Website long winded and unhelpful describing pages to go to rather than linking. Classic piece of government work.
206 people found this review helpful

Liam O'Regan
I think this government ID is used for terrible and corrupt agendas. I typed in my details to hmrc correctly multiple times, which conveniently didn't work. I took one dim lit photo of my passport and it worked perfectly. I think the website fails to work purposely so you have to download the app.
22 people found this review helpful

Tomas Austin
The whole government ID, gov one, website ui, forms and everything is an absolute nightmare to navigate. I downloaded this because the website told me I needed to but now the app said I can't even start from the app because I need to start from the website, so then linked me to the homepage so now I have to figure out how to get back? This is ABSOLUTELY ridiculous. I've never had worse UX than anything built by the government.
16 people found this review helpful
Government Digital Service
October 15, 2025
To use the GOV.UK ID Check app, you must first start on the government service you are trying to access. You'll be guided to download the app when it is time to use it.If you are still experiencing issues, please contact us using this form https://home.account.gov.uk/contact-gov-uk-one-login and we will help solve your specific problem.