Uni Chat

Uni Informática

About this app

Our WhatsApp customer service application offers a complete solution for companies that want to optimize relationships with their customers, integrating efficient and automated communication. Developed to centralize and manage interactions, the platform serves companies of all sizes, providing speed, personalization and scalability in service.

Main Features
Centralization of Service: All conversations with customers via WhatsApp are centralized in a single panel. This ensures that the customer service team can view and manage all interactions efficiently, regardless of the number of agents or connected devices.

Multichannel Service: In addition to WhatsApp, the platform supports other channels, such as Telegram, Messenger and SMS, integrating all interactions in a single place. This facilitates omnichannel service management, allowing the customer to choose their preferred channel.

Intelligent Chatbots: The system has chatbots based on artificial intelligence, capable of automating initial interactions, such as answers to frequently asked questions or scheduling. When necessary, bots direct the conversation to a human attendant, ensuring a smooth transition.

Automatic Responses and Message Templates: Staff can use pre-configured message templates to quickly respond to common questions, optimizing response time, while personalized responses are offered for specific questions.

Team Management: The platform allows the management of multiple attendants, with automatic or manual distribution of conversations, ensuring that the service is provided by those who are most capable. Supervisors can monitor team performance and generate detailed reports.

Custom Tags and Filters: Conversations can be organized using tags, making it easier to track the status of each customer. Custom filters help you quickly find information, such as service history and ticket status.

Integration with CRM and ERP: The application integrates with CRM and ERP systems, allowing customer information, such as purchase history and queries, to be available in real time during the conversation.

24/7 Service with Escalation: Provide uninterrupted service with chatbots and automatic responses, and automatically escalate more complex questions to human agents when necessary.

Reporting and Data Analysis: The platform generates detailed reports on team performance and customer satisfaction. Metrics such as average response time and volume of calls help identify areas for improvement.

Security and LGPD: All conversations are end-to-end encrypted, ensuring customer data is protected. The system complies with LGPD, ensuring that data is treated securely and privately.

Integration with E-commerce: For online stores, the application offers integration with e-commerce platforms, allowing inquiries about orders, sending delivery status and automating processes such as recovering abandoned carts.

Benefits
Increased Efficiency: Automation of repetitive tasks allows your team to focus on more complex demands.
Cost Reduction: Chatbots and automation reduce the need for a large team, maintaining the quality of service.
Improved Customer Experience: Quick and accurate responses, directly via WhatsApp, increase customer satisfaction and loyalty.
Scalability: The system grows according to your business demand, adapting to companies of all sizes.