Axxess

Axxess

About this app

* 🔨 Service Management
- Upgrades & Downgrades
- Top-ups
- Remaining Data Breakdown
- Daily/Weekly & Monthly Usages
- Send POD
- Fix My Line
- Radius Online/Offline Status
- Mark Services As Favorite ⭐

* 🔔 Push Notifications
- System Notices
- Client Ticket Updates
- General Notifications

* 📜 Ticket Management
- Ticket Creations
- Send Replies
- Upload Ticket Attachments
- Close Ticket
- Ticket Rating

* 👨‍🦱 Account Management
- Personal Information - View & Update Personal Information & Address.
- Payment Method 💳 - View & Change Current Payment Method.
- Billing - View & Download Statements, Invoices and Pro-Rota.
- Control Panel Password - Change Current Password.
- Notification Settings - View & Update Notification Settings.
- Delivery Address - View & Update Delivery Address.

* ⛔ Network Status
- View Current Notices.
- View Scheduled Notices.

* 📞 Contact Axxess
- Send App Feedback Form (with attachment/screenshot)

Ratings and reviews

This app is basically useless if you are on a LTE package. You can only see a combined total of your anytime and night time data, they are not separated. Cant see your daily usage, that times out. But at least you can use the Topup... that works. Dont waste your time with this app if you are on a Fixed LTE package. And don't think you can just exit the app. Even that function doesn't work, you need to kill the app to get out. Just use the website instead.

Frustrating user experience with the live chat interface. The keyboard is overlaid over the text box. The app doesnt adapt to the keyboard pop-up. The textbook is therfore hidden under the keyboard and the user can't see what they are typing or perform proper editing. Probably very inefficient from a business perspective because it means users take longer to type and finish their support issues. Which means longer queues, and frustrated and dissatisfied users. Ticketing text boxes freeze up.

I was hoping that making payments will be made easy with the App... the process of making payments with Axxess is rather a difficult one... the only simple payment option is a debit order but it's also bad for one's credit eligibility for bigger assets. Besides there's not really much to be done on the App. There is a very good feature that is rarely available on the Website to click on a pay Invoice and a payment is easily done, but it's never available.

What's new

-Added a password reveal icon to the password input field.
-Introduced TR-069 functionality to Fiber services supporting compatible router types:
-Speed tests.
-Ping tests.
-Traceroute tests.
-Change WiFi details.
-Fixed email address for fibre orders.
-Fixed a few bugs on the tickets page.
-Other bug fixes and enhancements.