311SA

City of San Antonio

About this app

See anything you want to improve in your community? San Antonio’s 311SA is the first social network for civic engagement where you can report non-emergency issues, such as potholes or graffiti while earning points and rewards.

Interact with your city by using the 311SA mobile app to:

Flag it: Snap a photo, select an issue from a list of 311 service request types, report it to your city.

Monitor: Monitor the progress the city is doing on your reports in real-time. Receive updates as it gets fixed!

Get Rewards: Engage with your city, get points, earn rewards, and reach new levels of engagement.

Build Community: Follow your Urban Feed! Vote up urgent issues, and share it on Facebook and Twitter to rally support.

Ratings and reviews

Always provides wrong address. The app asks you to enter an address when requesting any type of service. After typing in the correct address and entering all other required information, the final screen always shows the wrong address. For example, if I type in 123 ABC street for requested services and then enter in all other information that the city needs, the final screen will show something like 129 ABC street. And then the service request goes unfilled.

App stopped working a few months ago. After I drop the pin to the address and continue to the next step, it abruptly crashes. Tried to give this app a chance and work past the flaws. Location is locked by address and not GPS location. Multiple flags at one location stack, so you can't read them all. Duplicate submissions become a part of life. Some duplicated submissions never go away, you'll always see them, and you can't delete them. The list goes on. City got fleeced for this abandonware.

The app has many known bugs, and the developer just sends a canned response rather than correcting the many issues being reported. Location services must be set to High Accuracy in order for the app to find your current location. Fine. Inputting an address manually takes longer than expected (slow servers?), which gives the impression that the app has stopped working. I've only had success submitting reports at home using high speed wifi. When submitting a saved photo, the app automatically rotates the image counterclockwise. It shouldn't be this difficult. Do we need to speak with the local media or city leaders to get these issues addressed? End users complain...nothing happens. People writing the checks complain...maybe we will see an update.

What's new

This update brings a suite of performance enhancements for smoother and quicker app usability, coupled with an upgraded map view feature for a more intuitive and detailed exploration experience.