CTC-Go

Call the Car

About this app

CTC-Go is a mobile application used by health plan members and drivers to coordinate healthcare transportation.

CTC-Go allows health plan members to review upcoming or past reservations, rate their ride, contact our call center, cancel an existing reservation, and to schedule a new reservation. Our intuitive platform is easy to use and reliable.

CTC-Go may only be used by authorized users through participating health plans.

Ratings and reviews

Looking at the reviews, this app needs serious attention! It's great in theory and wonderful when it works as intended. I use it to schedule medical transportation for both, me and my son. It works very inconsistently, at best. Lately, I've had a lot of problems where it will only let me log in to schedule for one or the other of us vs, choosing to log into the account I need to schedule a ride for. Getting help over the phone for this has been a time-wasting runaround.

Update (2/12/22): There are still issues with this app, namely, that it doesn't always let you put in street info (e.g. N or No. Or North Prospect Ave). Often it overrides choosen zip codes and transmits wrong addresses to Lyft or Uber for pick ups. 1. The reservations don't even appear. 2. The pick up and drop off range is too wide. 3. 4. You cannot cancel same day reservations. 5. There's no way to communicate with the dispatch other than calling in and waiting for up to 10 minutes on hold.

The Call The Car Service is amazing and beyond helpful. My real only complaint is that with the app, every time I try to make a reservation, I keep getting a error message that I need to choose a return address from the drop down menu- however when I do it still gives me the same error message. Now, yes, I have cleared my cache, ensured all permissions are enabled, verified the address etc etc etc. So please, if possible, can that particular bug be fixed asap?