Simon
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Not user intuitive, it used to be working Ok with my Pixel 7, but now almost unsable with the Pixel 8 pro, as the app frequently crashes when trying to search for Poly. It takes quite a few tries for the app to find the device, and sometimes need to toggle between the normal and alternative modes back and forth. Update - working fine since Google Dec 2023 update, hence changed to 4 stars.
3 people found this review helpful
John Savage
The App sucks...the hardware is incredible, it's such a shame no one could be bothered to make the app work, it's unreliable, it never seems to be able to be opened, and it just work. Itvtakes forever to connect, if it will connect at all, when it does connect it's never really happy either...please do something with this app, and make it at least work, or ideally...make it as good as the hardware. Because this...its such a let down...
4 people found this review helpful
Philip Tattershall
I find it difficult to understand how a company that makes such brilliant hardware can produce an app as bad as this. Neither the Android nor the IOS versions work reliably, often failing to detect my Hugo2/2go combo. Fiddling about with bluetooth and hotspot mode every time I use it takes a lot of the enjoyment out of listening to music when I eventually get it to work. A complete rethink and rewrite is required.
14 people found this review helpful