David Wallace
Healthy paws, as a company, is fantastic! The app, however, has gone downhill since they took away the ability to add photos instead of having to take the picture of the receipt. When using online services like 1800 petmeds, I can't attach the bill statement. I now have to print out the receipt and take a picture of it. Not the end of the world....but inconvenient for sure.
44 people found this review helpful
Peyton Roque
This app used to be so simple! You log on, snap or load a picture of your invoice and tap submit! Now, with more vets going virtual and paperless invoices its so complicated! You can't load pictures from your gallery into the app to submit. You have to go to the website and then, and only then, can you submit a downloaded invoice. Like others have said.. Bring back this feature. It was one of the better features you had.
46 people found this review helpful
Jesse
Why take away a valuable feature? This app had its amount of glitches, but WAS manageable and easy enough to quickly submit claims. Now they removed the ability to attach a photo to your claim. Did a family member send you a photo of the receipts? Can't attach it. Have digital copies of your invoice? Can't attach those either. It only lets you take pictures of your receipts. Can't navigate into your phone's picture gallery to attach it. Why do this?
20 people found this review helpful