National Grid
2.3star
1.13K reviews
100K+
Downloads
Everyone
info
About this app
Our newly designed app allows customers to access and manage their National Grid accounts anytime, from anywhere. Make a one-time payment through Speedpay, or find nearby payment locations. Electric customers can report and check the status of a power outage and view outage maps. Easily access contact information to report electric and gas emergencies or receive general customer support.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
App activity and App info and performance
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
2.3
1.1K reviews
Matthew Fiaschetti
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29 May 2024
App needs an overhaul. Been using the website for years and it's always been clunky. Only really log in to check my energy usage. Tried to sign into the pay my bill section just to see if it works and it refuses to let me log in. With national grid rolling out new smart meters, updating their app should be a massive priority. Edit: the website is now showing energy usage from my smart meter. Thanks for responding to my opinion. Looking forward to seeing an updated app from national grid.
3 people found this review helpful
National Grid
21 May 2024
Hello Matthew, Thank you for your feedback. The current mobile app is an excellent way to pay bills, report an outage, or sign up for our outage alerts. We plan to release an improved mobile login experience soon. Your input is invaluable to us, so please keep sharing your thoughts. The voice of our customers is important and helps us improve.
Bob Reardon
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26 June 2024
Useless app. I got an email this morning 6-26-24 that my monthly bill was due in one day, 6-27-24. I know that I had set up a payment to pay my bill two days before it was due. I logged onto the app only to find that that you can't do anything but pay the bill, you can't see any payments that have already been paid, you can only choose to pay it again. I had to log onto my computer to see that the payment was paid and received the previous day. Why can't payments be seen on the app?
D R
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23 March 2024
Terrible after the update. Only selection of cities/states are Massachusetts and New York. Before the update I could choose Rhode Island and make changes to my account and pay my bill. Now I need to input my account number and it constantly crashes afterwards. With the money I'm paying every month, you'd think they'd have a somewhat efficient app... NOPE
13 people found this review helpful
National Grid
01 April 2024
Hello, National Grid has transferred its Rhode Island operations to Rhode Island Energy (RIE), a PPL Company. RIE's mobile-friendly website, www.rienergy.com, offers services like bill payments, energy usage tracking, and emergency reporting for both gas and electric issues.
What's new
• Quickly report outages via text
• Bill payments remain at your fingertips
• Register for outage text alerts to stay informed
• Fixes a crash that affected a few users in rare circumstances
• Bill payments remain at your fingertips
• Register for outage text alerts to stay informed
• Fixes a crash that affected a few users in rare circumstances