![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
Love the product it works fantastic. I do not like the app. It's always crashing or not even letting me get past the scanning barcode page just continuously loads. I dislike that I can't at least register it online till they get the app back to work. Definitely needs improvements if I am going to keep buying. This is now the 8th ones I've bought (I cover all my family's devices. Tablets and phones)
30 people found this review helpful
InstaProtek
21 January 2020
Hi, have you tried the latest update? It seems to fix the issue for many of our users. If it doesn't work for you, could you contact us at support@instaprotek.com so that we can work together to figure it out?
![](https://play-lh.googleusercontent.com/a/ACg8ocJCWSKNINgcuHhKMDy0CADOVW1xsFPs-s5DXWSJzuDskEabIQ=s32-mo)
Michael Casagranda
- Flag inappropriate
- Show review history
The tutorials on locations of registration numbers were all explained. The app would not let you go any further if the bar code was not correct. The bar code I entered was lacking the two smaller 8's on the bar code. I finally figured out the problem and made the correction. My overall experience in registering the screen protector was good considering I'm 70 years old and have made the transition into the 21st century. When I was in school there were no computers in class. Thanks.
31 people found this review helpful
Hi Michael Casagranda, Thank you for you feedback, is there something we can do to get 5 stars? Please let us know at 1-(888) 908-2078 or email us support@instaprotek.com
![](https://play-lh.googleusercontent.com/a/ACg8ocK0AkE6ICzsdyLFzhJOqhgJmxgw5Xxjfif_0NCVZId0O7xJNw=s32-mo)
Amanda Lewis
- Flag inappropriate
- Show review history
I've had the liquipel with a $150 guarantee for a year now. My phone has been dropped numerous times, and my screen is just as good as the day I bought it. Now that it's been a year, I purchased another one to reapply and continue my protection. But, I can't register or apply the new product because the app keeps crashing, and according to Android, this app "has a bug preventing it from running properly." I have a screenshot of the error, but I don't see a way to attach it to my review.
13 people found this review helpful
InstaProtek
07 February 2022
Hi Amanda, we apologize for the difficulties you experienced. We are continuously working on improving and developing our products and services to provide the most customer-centric experience. Please contact us anytime at 1-(888) 908-2078 or email us support@instaprotek.com and our team will be happy to assist you.