![](https://play-lh.googleusercontent.com/a/ACg8ocK1JwjDfGW83oTjuo4lMvNUIFfUSuOJ3DaLJyjnSQj-ZpJdbg=s32-mo)
Loretta Shuffield
The only problem I have is, when I try to narrow my search, if I touch the screen it goes back to the first page. Also, why do you WASTE your 18kt gold on wrapping it around silver? I would LOVE to see some gold, or better yet "higher grade" gold used for a ring. Quit wasting it trying to cover up cheap silver! I can't wear silver, it turns black five seconds after I put it on.
8 people found this review helpful
Jewelry Television
09 April 2024
Hi Loretta, we are sorry to hear that. Please share the screenshot of the error page at customerservice@jtv.com to enable us to assist you further.
![](https://play-lh.googleusercontent.com/a/ACg8ocL3zKFH_gaG3-Iikynqqv9deHXTAQ7f7hAofx_pLS7xLVoaFQ=s32-mo)
Suzanne Bourgeois
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Great for looking up the details of something I've seen on a show. Most of the time, I end buying the item! Also, I like checking on previous shows that I missed to see if there is an item I'd like to purchase. 🙂 I've had to call customer service for help buying online for the first time, and I spoke to Sabrina. She was a great help and so patient with me while I was doing the order online. Sabrina guided me through each step of my order right to the end! She deserves 100 stars!! 😃
3 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjXtg9OhrT7IGiMF4TK5sQSNzLoAK6Y6E29x8Z_kTgdfsdqNjxc=s32)
Serena Bussell
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I really enjoy this app as well as the honest reviews. Very easy to order and my jewelry usually comes very quick. Only a couple of things that I wish were better. Trying to find things that show up on other news feeds are out of stock, and trying to find jewelry again using the order number. Customer service is very good. Wish it didn't cost so much to return a piece i was unhappy with. Every chain I've bought in sterling silver still looks great after three years of use. Thanks!
103 people found this review helpful
Jewelry Television
08 October 2020
Hello Serena! Thank you for your feedback, it means a lot to us! We want nothing but the best shopping experience for our customers. We will pass this feedback along to the correct department manager. We hope you will reach out to us if you ever need assistance. Thank you for being a part of our JTV family!