Larry Lyon
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Useless App. I deleted it. App keeps telling me to upgrade the firmware, but fails. Suggested manual method fails to. Says you have to be connected to the helmet, then push the on button while plugging in power, the white light on the front???? of the helmet will flash orange (the rear ones do) and it will automatically update but pushing the power button disconnects the helmet from the app so there's no way the helmet can get upgraded. App says my phone is compatible. App is pure trash!
A Google user
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The helmet and its design are great, with the exceptions being the 'docking' ports when charging both the device and the Remote. Very poor design there, as well as the inability to turn OFF the beeping when turning the helmet on/off. Again, missed opportunity to make the helmet great. The app needs MAJOR work and doesn't update the firmware. You would think with the high cost of the helmet, they could invest in getting something so basic like an app to work correctly. It's 2019 after all!
22 people found this review helpful
Perry Van De Wall
I only got my Fireflys (4) yesterday, and I'm hating them already. Horrible app! I can't get the light patterns the way I want them, can't get them to stay paired to the turn signal remote, can't sync my helmet, videos are absolutely useless. I don't care what these things cost, one more day and they're going into the lake behind my house. 😡
3 people found this review helpful
Lumen Labs (HK) Ltd.
13 July 2023
Hey Perry, sorry to hear you are facing issues with the setup. We want to take a close look at this for you. Could you perhaps send the details of what you are experience to our customer support at support@lumoshelmet.co so we can connect?