Vladimir Parezanovic
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Wanted to pay through the app - it offered me 3 months for $10/M, but when I actually proceeded to pay it shows me AUD $25 (full price). When I checked for payment option through their website, it shows me a monthly subscription of USD $14. But offer terms say "You can cancel anytime by contacting Customer Service". Under no circumstances I'll play hide & seek with Haaretz. Cancellation shall be straightforward, by user themselves and w/o any assistance, and with no more than 5 clicks required.
10 people found this review helpful
HAARETZ DAILY NEWSPAPER LTD.
10 June 2024
That doesn't sound right! Can you give us your contact details at mobile@haaretz.co.il? We will investigate and will contact you asap.
Sophia Sadan
Scam! I can't cancel my subscription! I just received an email informing me that my subscription will be automatically renewed and the cost has increased. No information on how to cancel.i went on the app, on the website, nowhere have I found a way to cancel and when I tried to contact them, the only means I found was through a chat, and they wanted to charge me 1$ to contact a representative. I am furious!
32 people found this review helpful
HAARETZ DAILY NEWSPAPER LTD.
06 October 2022
Hi Sophia, if you purchased the subscription via Google, the cancellation should be done in Google Subscriptions as well. Here are Google's instructions: https://bit.ly/2Yjwzwe.
I you purchased the subscription directly in Haaretz and would like to cancel, there's a "contact us" page in the site: https://www.haaretz.com/contact-us
emnic80
Love the journalism and hate the app. I want to support Haaretz and pay for the content I consume, but the app is so frustrating to use. When you load an article, you have to close the app and reopen in order to load another. Otherwise it just stays on the loading page. Please look at this and do something to correct it. Thank you
13 people found this review helpful
HAARETZ DAILY NEWSPAPER LTD.
11 December 2022
We are really sorry for the trouble and we appreciate you bringing this issue to our attention. We were not able to reproduce this issue. Please send us contact details so that we could help solve this issue in your device: mobile@haaretz.co.il