![](https://play-lh.googleusercontent.com/a/ACg8ocLggUDJDvOMusyZMHrBcLpWUZi5blYZKHMbzJ5ZFx69I_6DwA=s32-mo)
Khurram Chaudhry
Wow, how fall can this app go. Terrible quality now. This used to be spot on for calls to the USA from the UK but not any more. Access numbers are logged as spam in the USA so you have to call using WiFi or mobile data. The app randomly switches between speakphone and not and the itherside xan barely here you. Total waste of time.
1 person found this review helpful
WaveCrest Networks Ltd
23 February 2024
Hi, apologies for your experience, when making calls abroad, it shows your mobile number and not the access number. Please do call our customer service team on 0333 303 3333 and let's get your other issues resolved, thanks PT
![](https://play-lh.googleusercontent.com/a-/ALV-UjXeo25gHWmDmSR6Rn--OjfyjrBTIzu9y8zSCQDxSnw7Oun2yr4h=s32)
Nefetiti1
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It would have a better rating except for key issues. The rates are not competitive for topping up phones. abroad, for some rates it's cheaper to use another top up service. The rates vary depending on the operating system and for some there's no access to monthly plans. The dialled calls are unclear with a lot of reverberation, an unpleasant experience. Get these issues sorted and it would probably have a 4 star rating.
36 people found this review helpful
WaveCrest Networks Ltd
22 September 2020
Hi Nefetiti, I'm sorry you feel that way. We do try hard to provide customers with low cost calls without compromising on call quality and we are always looking into our rates for sending top-ups abroad. Please reach out to us and quote ref PT58676 to care@planet-talk.co.uk. Thanks, Nadine.
![](https://play-lh.googleusercontent.com/a/ACg8ocKZY5qzj5k-PmF6-_5xnHFNIFuaIddjW3VwDoH86p_COhuyAQ=s32-mo)
Stan Dauvwieman
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Time was when this app was great for calling home from the UK. Now, it wouldn't work. Asked to update the app, no joy in getting it updated, uninstalled, and redowbloaded it, yet was unable to use it. Reliability shot to pieces, price now not very competitive. Interface now riddled with marketing clutter. I'm now in search of an alternative option, an app that is both reliable and competitive on all front.
25 people found this review helpful
WaveCrest Networks Ltd
25 October 2023
Hi, sorry you’re not liking our upgrade. It does indeed work, connection is reliable as always, rates remain as they did (cheaper than most alternatives) and there’s not, and never have been, any marketing clutter. Give us a chance and I'm confident we can get you enjoying the new version as much as you did the old, thanks PT