MySLT

Sri Lanka Telecom

About this app

MySLT self-care app gives you full control on managing your SLT account, postpaid online bill payments, requesting new service and package upgrades, tracking your data usage, reporting faults, obtaining bill summaries are some of the key features of the MySLT self-care app.

Detail descriptions on the available services via MySLT selfcare app are as follows,
>Easy registration process with minimum clicks.
>Track your real-time data usage, daily usage details, Protocolwise detailed data reporting, Package quota details, obtaining value-added services.
>View your current bill summary and payment details.
>Register to ebill facility to obtain bills online.
>Activate new data bundles, Upgrade packages and request new additional services.
>Pay your SLT bill via Debit or Credit card.
>Check FAQ to obtain answers to your questions related to SLT services.
>Report issues related to your connection and keep track of your query.
>Manage up to 4 connections under your SLT account.

Ratings and reviews

SLT is the worst internet service provider within the 4G broadband service in Sri Lanka. Their app is also similar to their internet service. There is a complaint registration system available in this app. I registered a complaint last year, but still haven't received any response.

I was thrilled to hear about an all-in -one app from SLT. Started using it last year. Until today the app is very stale. No new features. Basic feature expected is not there, like billing details. At minimum the bill details of last three months should be visible in the app (not the bill amount only) because the e-bill service is also a hit and miss affair. Once in a while the bill does not come (I am competent enough to locate the bill if it arrives in to the mail service).

Basically, yes it does the job. But the User interface is awful and is very frustrating to use. The animations are choppy when switching from windows and applying commands. But where it needs the most improvements is the organisation of buttons, its all over the place and is not catogarised. For example; why is there a whole separate section for Complaints, it's not something that users will use all the time (could have been in a sub menu and the section replaced with something more important.)

What's new

Timely Pay Offer